Johns Hopkins Aramco Healthcare (JHAH)
Experience
IT Network Operation Engineer • Johns Hopkins Aramco Healthcare (JHAH) April 2022-Jan 2023.
Monitoring and troubleshooting IT infrastructure at Johns Hopkins Aramco Healthcare using a Monitoring tool 24/7 operations Saudi Arabia kingdom-wide.
Documenting all incidents and resolutions in detail.
Incident Tracking Resolution Detail
Track and document all incidents and resolutions in detail for efficient management.
Escalation Procedures Reporting Management
Follow escalation procedures, report to management and vendors for effective resolution.
Troubleshoot Alerts Impacting Infrastructure